DigiVac Policies | Warranty, Product of Origin, Shipping and Accessibility

Warranty Information

Every gauge that leaves DigiVac is tested under actual vacuum and calibrated against a NIST standard.
We warranty all gauges for workmanship and function for 1 year.* Each vacuum instrument has a serial number, which allows us to track the age of the gauge. Any gauge will be repaired and returned free of charge for any defects in workmanship or function, FOB Morganville, NJ.

Any gauge that becomes damaged (for example: tube contaminated, flashback or physical damaged) may be returned to DigiVac for repair at a time and materials rate. Please contact Digivac with a request for
Return and an RMA number will be issued. A decontamination form will also need to be filled out.

DigiVac policies | sensors *Note: Sensors (also known as tubes or probes) are not covered under this manufactures warranty. These are classified as consumables.

Product of Origin USA

All vacuum instruments and services that DIGIVAC sells are made in the US with minor non-US contributing parts content.

All manometers are purchased from U.S. companies and are assumed to have majority US content. 

Some accessories such as computers and printers are purchased from American companies that may have undisclosed international parts content.

DigiVac Policies | Website accessibility

Shipping

All items posted on our web site will be shipped within 2 weeks of an order being placed, and most likely will ship the next day. In-Stock Items Orders with overnight shipping placed after 3pm Eastern will be filled the next day.

Overnight Policy for Web Orders: In-Stock product orders placed after 3pm eastern will be filled the next day.

Please feel free to call DigiVac for a status. Buyer pays shipping: FOB, Morgaville, NJ.

Shipping Method: UPS ground will be used unless otherwise specified. Overnight Policy for Web Orders: In-stock product orders placed after 3 PM EST will be filled the next business day.

DigiVac will not quote or sell to the following countries: United Arab Emirates (entire Middle East), Haiti, Cuba, Zaire, Burma, Belarus, Ivory Coast, North Korea, Peoples Republic of China, Rwanda, Somalia, Venezuela, Vietnam, Yemen & Zimbabwe.

DigiVac will not ship anything outside the U.S. unless that name and entity has been verified to not be on the consolidated screening list.

DigiVac ships globally, but must verify customers outside of the USA. Contact us directly [email protected] or call 732-765-0900 for international sales.

DigiVac Accessibility Statement 

DigiVac is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

Measures to support accessibility

DigiVac takes the following measures to ensure accessibility of DigiVac:

  • Include accessibility throughout our internal policies.
  • Provide continual accessibility training for our staff.
  • Assign clear accessibility targets and responsibilities.
  • Include people with disabilities in our design personas

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. DigiVac is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Feedback

We welcome your feedback on the accessibility of DigiVac. Please let us know if you encounter accessibility barriers on DigiVac:

  • Phone: (732) 765 – 0900
  • E-mail: [email protected]
  • Visitor address: 1020 Campus Drive, Morganville, NJ 07751
  • Social media: @digivac

We try to respond to feedback within 2 business days.

Technical specifications

Accessibility of DigiVac relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of DigiVac, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for DigiVac:

  1. Comments from users: Uploaded images may not have text alternatives because we cannot ensure the quality of contributions. We monitor user comments and typically repair issues within 2 business days. Please use the ‘Contact Us’ form in the website footer if you encounter an issue.

Assessment approach

DigiVac assessed the accessibility of DigiVac by the following approaches:

  • Self-evaluation